Shipping policy

Shipping Policy

Processing Time
All orders are processed within 1-3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

Shipping Times
Once your order has shipped, delivery generally takes 6-12 business days, depending on your location. While most orders arrive within this window, please allow up to 15 business days during high-demand periods (such as sales events) before contacting us about a delayed order.

United Kingdom: 6-12 business days
International: 6-15 business days, varies by location

Shipping Costs
Shipping costs are calculated at checkout based on your order and destination. Free shipping is included automatically on Complete Care and Ultimate Bundle tiers. Standard shipping rates apply to single-item orders below the free shipping threshold.

Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your delivery every step of the way.

International Orders
We ship to many countries worldwide. Delivery times vary by destination. Your order may be subject to import duties or taxes depending on your country's regulations. These charges are the responsibility of the customer and are not included in your order total.

Delays
While we work with reliable shipping partners, occasional delays can happen due to customs processing, weather, or high order volume. If your order hasn't arrived within the estimated window, please contact us and we'll help track it down.

Damaged or Missing Items
If your order arrives damaged or an item is missing, contact us within 7 days of delivery with a photo where applicable, and we'll arrange a resolution — most cases are handled with a partial refund or replacement part, no return shipping required.

Questions?
If you have any questions about your order or this policy, reach out through our Contact Us page and we'll get back to you as soon as possible.